Shipping Policy
· USA ~ 5 to 18 business days (tracking system available)
· Approximate shipping times (does not include weekends/public holidays)
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Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days. This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or another instance
Returns and Refunds
If for any reason you are not completely satisfied with your purchase from the Synergy and Serenity online store, please send it back. Under our online store enhanced returns policy, you can return any item purchased (excluding sale items unless faulty or not as described) within 30 days of receipt for a refund